The opportunity for AU vet clinics
after-hours, lunch, peak rushes
from missed calls and no-shows
with auto SMS confirms + reminders
per booked appointment
KarunaAI is an AI vet receptionist for Australian clinics— overflow and after-hours voice contact, not a replacement for your reception team. Emergency routing to your protocol, warm transfer to on-call, bookings into Google Calendar, and SMS when enabled.
🛡 14-day money-back · No lock-in · Cancel anytime
We don't send a payment link until after a demo call — see how getting started works or estimate revenue lift.
Sample clinic
Pawsome Vet · Sydney
Interactive — tap Emergency, Languages, or any tab to replay that scenario. Scripted in your browser — scroll to Try it live for a live trial.
Appointment booking
End-to-end booking into your calendar
PMS roadmap in progress: native write-back for ezyVet · RxWorks · Provet Cloud. Today we book into Google Calendar; pilots mirror into your PMS until sync ships.
Fit for your clinic
Most pilots forward only missed or closed-hour calls. Your team keeps ezyVet / RxWorks for the day book; KarunaAI catches what voicemail loses tonight.
Answer overflow & after-hours calls
Call-forward busy / no-answer / closed hours to KarunaAI
Emergency triage → warm transfer
Your protocol, keywords, on-call / ER numbers
Book into Google Calendar
Live availability, book / cancel / lookup on the phone
SMS confirmations & reminders
When enabled — AU Reply STOP compliant
Owner email (summary + transcript)
Every call — no extra login required
Native ezyVet / RxWorks / Provet write-back
Roadmap — join waitlist if this is your blocker
PMS integration is a deal-breaker for some clinics and a nice-to-have for others. If write-back is required before you pay, say so on the demo — we'll be direct about timing. Join the PMS waitlist →
Got a link from a KarunaAI outreach email? Start with a live demo call or browser trial— book a 30-minute walkthrough only when you want to talk through your clinic.
Call the live demo line or tap through booking & emergency scenarios in the hero — no signup.
Live demo line →See what works today (call forward + Google Calendar), what’s on the PMS roadmap, and your estimated monthly bill.
PMS & stack →We don’t send payment details until after a short call. Most clinics: demo → Wise link with KA- reference → clinic setup.
Book 30-min demo →Live stack today · PMS write-back on the roadmap
Native PMS sync on the roadmap — see what's live today or join the waitlist →
Try it live
The hero above shows scripted examples. Here you can have a real conversation — bookings, hours, pricing — using your microphone. No signup and no phone number.
Live browser trial
Speak through your mic — no phone number, no signup. You'll hear the same AU vet receptionist voice your callers get on a real inbound call.
Preparing trial call…
Call duration appears here once connected.
Trial only. Emergency transfer to a vet or on-call mobile is not available in this browser test. If something sounds urgent, contact your nearest emergency vet directly.
Try saying
Calls may be recorded for quality. See Privacy.
The problem
In conversations with Australian clinic owners and practice managers, the same phone problems keep showing up — especially after hours and during consult blocks. KarunaAI is designed for those calls first.
Front desk is on another call, on a coffee break, or it's after-hours. Each missed call is a pet owner who'll just dial the next clinic on Google.
KarunaAI picks up in under 1 second. Every. Single. Time. — at 2pm or 2am.
Your answering service can't triage. Pet owners with a real emergency get a generic 'call us tomorrow' — and you read about it in a 1-star Google review.
Symptom-aware prompts aligned to your clinic protocol: escalate to your on-call vet, your nominated ER, or warm transfer — with full context. KarunaAI does not diagnose; it routes and hands off.
Empty consultation slots = pure lost revenue. Your team doesn't have time to call every patient the day before.
Automated SMS confirmations 24h prior + reschedule-by-text. Reduces no-shows by up to 35%.
'What time do you close?' · 'How much for a vaccination?' · 'Do you take my insurance?' — burning hours your nurses could spend on actual patients.
KarunaAI answers every FAQ from your trained knowledge base. Frees staff for in-clinic care.
Hire, train, retain, repeat. The vet front-desk role has 40%+ annual turnover, and every gap means more missed calls.
KarunaAI never quits, never calls in sick, never has a bad day. Cost: less than 10% of one FTE.
Monday mornings, post-holiday rushes, school pickup windows — your phone rings off the hook and good clients hang up.
Unlimited concurrent calls. 100 callers at once = 100 calls answered.
Your reception speaks English. Your suburb has Mandarin, Hindi, Arabic, Vietnamese pet owners who'd love to come — if they could communicate.
Native-quality conversation in 30+ languages, auto-detected from the first 'hello'.
Flea/tick refills, vaccine reminders, post-op check-ins — half never get called back, half buy on Amazon instead.
Automated SMS reminders at booking confirmation, 24h prior, and 2h prior — no manual calls needed. Reduces no-shows by up to 35%. Coming soon: outbound recall campaigns.
What it does
Purpose-built for the calls that hurt most when nobody picks up: after hours, lunch rush, and emergencies. Bookings land in Google Calendar today; native PMS write-back is on the roadmap.
Red-flag symptoms and your configured keywords trigger an immediate warm transfer to your on-call number — with context in the owner email. We assist and escalate; we do not diagnose.
Checks live availability in Google Calendar, books the slot, and supports cancel / lookup on the phone. Your team sees the appointment where they already work.
Booking confirmation plus 24-hour and 2-hour reminders when SMS is enabled — with Reply STOP compliance for Australian rules.
Summary, transcript, and recording link to your inbox so you can review what was promised without logging into another system.
Forward busy, no-answer, or after-hours calls to KarunaAI — answer FAQs, take bookings, and hand emergencies to humans.
Your private portal shows this month's impact — calls answered, bookings made, consult revenue recovered, and emergency transfers. Track your minute usage, see a month-to-date billing estimate, and review recent calls with transcripts and recordings — all in one place.
Revenue impact
Drag the sliders to match your clinic. We'll show you the money you're leaving on the table — and what KarunaAI gets back.
Conservative defaults (see methodology) — adjust to match your clinic.
Today, you're missing
~9 calls / day
That's 234 missed conversations per month.
Your revenue with KarunaAI
Recovered every month
$10,004
from 105 new bookings we capture for you
Yearly revenue lift
$120,042
Est. subscription + overage / yr
$27,468
Net profit / yr
$92,574
Return on investment
4.4×
Estimated minutes/month
~5,400 min — Clinic plan + ~AUD $1,890 overage/month at $0.45/min
At this volume: Clinic plan $399/mo + $1,890 overage ≈ $2,289/mo total ($27,468/yr).
🛡 14-day money-back · No lock-in · Cancel anytime
Illustrative model only — not financial advice. Calculation excludes pharmacy revenue, repeat visits, and referrals. Missed-call and conversion assumptions are documented on our About page.
Onboarding
We do the integration. You approve the voice. Your front desk gets a brand-new teammate that never calls in sick.
Keep your existing number. Add a 5-minute call-forward rule (busy / no-answer / after-hours, or all calls). Zero new hardware.
Import services, vets, hours, pricing, triage rules, and emergency protocol. The agent answers exactly the way you would — reviewed by you before go-live.
Real bookings into Google Calendar. SMS confirmations when enabled. Fewer calls lost to voicemail — starting the night you forward your line.
Why KarunaAI
Generic voice AI is impressive in a demo and clueless in production — especially in healthcare. Here's the honest comparison.
Built specifically for vet clinics
Trained on vet workflows, terminology, triage protocols
KarunaAIPick
Vet-only voice AI
Generic AI agents
PolyAI, Air.ai, Bland
Human answering services
VetAnswers, MAP, PetDesk Live
Traditional IVR / voicemail
Press 1 for...
Empathy-tuned for distressed pet owners
Calm tone for emergencies, condolences, end-of-life calls
KarunaAIPick
Vet-only voice AI
Generic AI agents
PolyAI, Air.ai, Bland
Human answering services
VetAnswers, MAP, PetDesk Live
Traditional IVR / voicemail
Press 1 for...
Symptom triage with vet protocols
Detects emergencies (bloat, toxin, trauma) and escalates
KarunaAIPick
Vet-only voice AI
Generic AI agents
PolyAI, Air.ai, Bland
Human answering services
VetAnswers, MAP, PetDesk Live
Traditional IVR / voicemail
Press 1 for...
Google Calendar booking (PMS roadmap)
Live availability + bookings today; ezyVet/RxWorks write-back planned
KarunaAIPick
Vet-only voice AI
Generic AI agents
PolyAI, Air.ai, Bland
Human answering services
VetAnswers, MAP, PetDesk Live
Traditional IVR / voicemail
Press 1 for...
Sub-1-second pickup, 24/7
Including 3am emergencies and Monday-morning rushes
KarunaAIPick
Vet-only voice AI
Generic AI agents
PolyAI, Air.ai, Bland
Human answering services
VetAnswers, MAP, PetDesk Live
Traditional IVR / voicemail
Press 1 for...
Clinic dashboard with call transcripts & billing
Impact, usage, billing estimate, and call history in one portal
KarunaAIPick
Vet-only voice AI
Generic AI agents
PolyAI, Air.ai, Bland
Human answering services
VetAnswers, MAP, PetDesk Live
Traditional IVR / voicemail
Press 1 for...
Cost per booked appointment
KarunaAI ~$0.40 vs human service ~$8 vs FTE ~$12
KarunaAIPick
Vet-only voice AI
Generic AI agents
PolyAI, Air.ai, Bland
Human answering services
VetAnswers, MAP, PetDesk Live
Traditional IVR / voicemail
Press 1 for...
Live in 48 hours, no contract
Month-to-month, 14-day money-back guarantee
KarunaAIPick
Vet-only voice AI
Generic AI agents
PolyAI, Air.ai, Bland
Human answering services
VetAnswers, MAP, PetDesk Live
Traditional IVR / voicemail
Press 1 for...
Australian data residency (Sydney)
Privacy Act + APP compliant by design
KarunaAIPick
Vet-only voice AI
Generic AI agents
PolyAI, Air.ai, Bland
Human answering services
VetAnswers, MAP, PetDesk Live
Traditional IVR / voicemail
Press 1 for...
Comparisons based on publicly available pricing & product documentation as of 2026. Trademarks belong to their owners.
Pricing
Transparent monthly fees, included AI minutes, and predictable overage — with a clinic dashboard for calls, bookings, and billing.
14-day money-back on your subscription after go-live
Solo & rural clinics
Setup fee waived — founding clinic offer
500 AI call minutes/month included
Overage: $0.45/min
🛡 14-day money-back · No lock-in · Cancel anytime
Most popular
$399 setup · Free — founding clinic offer
1,200 AI call minutes/month included
Overage: $0.45/min
🛡 14-day money-back · No lock-in · Cancel anytime
Multiple clinics & locations
Contact us for group setup
1,500 AI call minutes/location/month
Overage: $0.45/min
🛡 14-day money-back · No lock-in · Cancel anytime
Today: bookings sync to Google Calendar. Native ezyVet / RxWorks write-back is on our roadmap — ask us on the demo if that's a blocker.
We email Wise payment instructions after your demo (with a unique KA- reference). After payment, open clinic setup and verify that reference.
Running more than 3 locations? Our Group plan gives you centralised reporting across every site, a single monthly invoice, and a dedicated account manager. Contact us → to discuss your group.
Demo before payment
No checkout on the website. After a fit call we email Wise instructions with a unique KA- reference.
All-in cost estimate
Use the revenue calculator for subscription + overage at your call volume — not just the plan floor.
14-day subscription refund
Money-back on monthly fees after go-live. Setup fee terms are in FAQ — ask on the demo.
Tax invoice on request
Export tax invoice (Karuna AI LLP) after payment. Ask finance@karunaai.com if you need GST detail before paying.
Clinical governance
KarunaAI is a communications layer — not a clinician. We never diagnose, prescribe, or replace professional judgement.
Symptom prompts follow Australian Veterinary Association (AVA) after-hours guidance and the emergency protocol your clinic configures at onboarding (keywords, transfer targets, after-hours policy). The assistant routes and summarises — it does not conclude what is wrong with an animal.
Registered veterinarians and the clinic remain responsible for patient care, regulatory compliance (including state veterinary boards and APVMA rules where they apply to products and claims), and professional indemnity. We recommend discussing any phone-triage or AI-assist workflow with your industry insurer before rollout.
Calls can be recorded and transcribed per your disclosure and our Privacy policy. You can review what was said, tune scripts, and prove how emergencies were escalated.
FAQ
Ready when you are
Book a 30-minute demo and we'll spin up a live agent for your clinic — using your services, your vets, your tone, your calendar. Hear the difference before you decide.
🛡 14-day money-back · No lock-in · Cancel anytime
Most clinics: demo first → payment link by email → intake & kickoff. Live in ~48h after kickoff · 14-day money-back on subscription.