KarunaAI is an AI vet receptionist built for Australia. It picks up in under a second when your line is busy, unanswered, or after hours. Pet owners get a calm Australian English voice; your team gets owner email summaries with transcript and recording link after every call.
What KarunaAI handles on the phone
- Appointment booking, cancel, and lookup into Google Calendar
- Hours, location, services, and pricing FAQs from your knowledge base
- Emergency keyword routing — paralysis tick, snake bite, GDV, toxin ingestion — warm transfer to on-call with context
- SMS confirmations and reminders with Reply STOP (Spam Act compliant)
- Unlimited concurrent calls during Monday-morning rushes
- 30+ languages auto-detected for multilingual suburbs
What KarunaAI does not do
KarunaAI is a communications layer, not a clinician. It does not diagnose, prescribe, or give clinical advice. Symptom prompts follow your clinic protocol and AVA-aligned escalation scripts — route and hand off; vets decide care.
How clinics in Australia typically start
- Book a 30-minute demo — we model your call volume and stack
- After fit, Wise payment instructions with a unique KA- reference
- Kickoff: hours, FAQs, emergency protocol, Google Calendar
- Forward busy / no-answer / after-hours to KarunaAI — live in ~48h
PMS and data residency
Bookings use Google Calendar today. Native ezyVet, RxWorks, and Provet Cloud write-back is on the roadmap — join the waitlist on your demo if that is a blocker. Primary hosting is Sydney; Privacy Act and APP compliant by design.
Frequently asked questions
What is an AI vet receptionist?
An AI vet receptionist is a voice system that answers your clinic phone when staff are busy or closed. It holds a natural conversation, captures the reason for the call, books appointments into your calendar, answers FAQs, and routes urgent cases to your on-call vet according to your protocol. KarunaAI is built specifically for Australian veterinary clinics.
How much does an AI vet receptionist cost in Australia?
KarunaAI plans start at AUD $249/month (Starter, 500 minutes included) and AUD $399/month (Clinic, 1200 minutes). Overage is AUD $0.45/min. Pricing is shown on your clinic dashboard before invoice.
Does KarunaAI replace my reception team?
No. KarunaAI handles overflow and after-hours phone tasks so your team can focus on in-clinic care. Most pilots forward only busy, no-answer, or closed-hour calls.
Hear KarunaAI on a demo or in your browser
No payment link until after a fit call. Most clinics go live in ~48 hours after kickoff.